Frequently Asked Questions
Ordering & Payment
How long does it take for my order to ship?
We aim to process and ship orders within 3-5 business days.
What is your return policy?
We do not offer returns. All sales are final.
Which forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Shopify Pay.
Do you charge sales tax?
By law, we are required to collect sales tax on behalf of states that we have reached nexus in, as defined by the applicable state and federal laws. Sales tax will be calculated during checkout and collected based on the shipping address.
Why was there an error processing my order?
If you receive an error message after trying to place your order, please check the following:
- Check for typos, misspellings, or extra spaces in your name, address, or zip code.
- Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.
- Verify that your security code is correct.
Gifting
Can you gift-wrap my order?
Thank you for gifting Roller Rabbit! We do not offer gift wrap or gift messaging on The Rabbit Hole. We do offer gift messaging if you place an order on rollerrabbit.com for an additional $3.00. This will be printed on branded stationary.
Roller Rabbit Products
What is hand block printing?
Hand block printing is a centuries old craft performed by the finest artisans in India. This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.
What is the best way to care for my item?
Please follow the washing instructions on each individual garment. As a general rule, treat our products as hand wash items, particularly our comforters. Please wash with mild detergent under the gentle cycle with cold water. We recommend line drying, especially if the item has intricate embroidery, delicate tassels, other embellishments or is one of our bedding items. We recommend using dryer or tennis balls when tumble drying our quilts and baby blankets although line drying is preferred if possible. For our cult-classic, double-faced, long-staple thread cotton pajamas, we recommend only tumble drying on low heat setting to avoid excessive shrinkage.
Why does the item I received look different from the picture online?
Due to the handmade nature of some of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to ensure accuracy and consistency, sometimes variations happen during production and drying times. In addition, color accuracy may differ depending on your screen settings.